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Electronic Transfers

In Case of Errors or Questions about Your Electronic Transfers

Write Us at 10567 Sawmill Pkwy, Powell, OH 43065
Telephone Us at (800) 434-7300 or (614) 466-4988  as soon as you can if you think your statement or receipt is wrong.

If you need more information about a transfer on the statement or receipt, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  • Tell us your name and account number.
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

We will investigate your complaint and will promptly correct any error. If we take more than 10 business days to do this, we will provisionally re­accredit your account for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. Once the investigation is complete, we will notify you of our results in writing.